Terms of sale

1. Purpose

The seller is ShopilotAI (trading name: ShopilotAI), a sole proprietorship in the process of being established, reachable at contact@shopilotai.com. By placing an order, you enter into a contract with ShopilotAI. These terms govern ShopilotAI's provision of a conversational assistant installed on the customer's online store (the “Service”): automated answers to shoppers' questions, shipping and return information, help choosing sizes, product guidance, and handoff to your team.

2. Eligible customers

The Service is for business use only. Consumer protection provisions, including the right of withdrawal, do not apply.

3. Pricing and payment

Free 30-day pilot with free setup. No payment during the trial. Then €150/month, cancel anytime, only if you choose to continue. No paid subscription starts automatically at the end of the pilot. VAT not applicable (franchise en base, art. 293 B CGI): the amount shown is the amount charged. Pay by card or PayPal, or by bank transfer on request.

Online payments are processed by Stripe, our secure payment provider. For eligible orders, Stripe acts as the Merchant of Record: it calculates and collects applicable taxes, handles fraud protection, disputes, and refunds, and sends payment receipts. In these cases, the charge may appear on your bank statement as “LINK.COM*” followed by our store name.

4. Term and termination

The subscription has no minimum term and renews monthly. You can cancel anytime by email; the service remains active until the end of the current period. Refunds are governed by our refund policy : requests may be submitted within 30 days of payment to contact@shopilotai.com.

5. Customer obligations

The customer provides the necessary technical access, their catalog, and their shipping and return policies, and keeps this information up to date. The customer remains responsible for the commercial content shared with their own customers.

6. Availability and support

ShopilotAI uses reasonable efforts to ensure the availability of the Service. Support is provided by email on business days, with an initial response within 24 business hours.

7. Liability

The Service relies on language models, and responses may contain inaccuracies. ShopilotAI's liability is limited to the amounts actually paid for the preceding twelve months and excludes indirect losses, including loss of revenue.

8. Personal data

ShopilotAI acts as a data processor for data processed on behalf of the customer, under the conditions described in the privacy policy.

9. Governing law

These terms are governed by French law. If no amicable settlement is reached, the courts with jurisdiction over ShopilotAI's registered office shall have jurisdiction.